During PSI training, there’s one moment when attendees sit up straight and their eyes widen. I can practically hear their hearts race. It’s when we first mention “accountability.”

Properly exercised, however, accountability can be liberating and empowering…and so much more.

This was demonstrated by a young man whose long-range project plan – a year in the making – was a viral hit.

He and his team were fully committed to the project and accountable to each other and to the project’s success. Moreover, he modeled an approach to scheduling project activity I describe in my book as “Try to be Normal.” He realized his effort would take place amid other activities. He didn’t make each step happen in the same place, same time or same way. Whether he did it while brushing his teeth or riding with friends, the priority was doing the activity and being committed to the process.   In fact, it added to his project’s charm and its successful conclusion.

We all knew that accountability was empowering – but who knew it could be romantic as well?

This year society reached a game-changing milestone.

In 2015, millennials (ages 18 – 34) will be the nation’s largest living generation. They use a different playbook (There’s actually a quiz.).

The generational clash is most evident in the workplace, where recruiters note the exodus of talent. The stakes are high (between $15,000 and $25,000 for each replacement). Are project managers (with neither hiring nor salary authority for team members) vulnerable to millennial staff turnover?

Not necessarily. Some of the qualities millennials value are:

-The opportunity to be part of a team

-Challenges and opportunities for career growth

-Guidance and support available when needed.

The Project Success MethodÒ incorporates these factors. It is a fast, cost-effective way for millennials to learn how to get things done, while instilling workplace values and techniques that will benefit them and their employers long-term.

Compared to that, who cares if they never heard of an answering machine?

Connect with me:

• LinkedIn: http://www.linkedin.com/in/clintpadgett
• Twitter: @clintpadgett

Clint Padgett is the president and CEO of PSI. Since joining the firm in 1994, he has provided consulting, training, and account management to clients in a wide range of industries. His project experience covers many traditional and special applications, including: product development, equipment installation/startup, facility construction/moves, marketing, software/hardware system implementation, and international sporting events. He is a graduate of the Georgia Institute of Technology with a bachelor’s degree in electrical engineering. He also holds a master’s degree in business administration from the Fuqua School of Business at Duke University. He is associated with the Project Management Institute, the Institute of Electrical and Electronic Engineers, and the Product Development & Management Association, among others. Additionally, Clint is a published author and frequently speaks at conferences on the subject of project management, including the Executive Education program in the Scheller College of Business at the Georgia Institute of Technology, where he is an adjunct professor.

Leaders like Bill Gates worry that Artificial Intelligence will create havoc. Even now, ethicists grapple with the unintended consequences of automated programs – like illegal activity.

The fascination with AI is part popular culture and part business savvy. It’s tempting (in cost and time savings) to automate – to remove or limit the human element and personal interaction.

It’s a false economy.

Several studies prove that nothing beats face to face meetings for transparency, trust, cohesion, and persuasiveness. Leaders of in-person meetings obtain better information. They pick up on cues by individuals and ‘read the room” as a whole to get subtext that no software or AI program can detect.

More important, periodic, in-person meetings of team members makes sure the Worry CurveÒ is shifted. Teams reinforce mutual accountability and support each member.   As they continue to meet and solve problems, their commitment to the project, to each other and to their own role grows in a way no software can duplicate. It’s a lot more satisfying than monitoring via Skype or filling in boxes in a software program.

And of course, with face to face meetings with real people, you can rest assured some AI software isn’t blowing the project budget playing internet poker or doing insider trading.

That’s Incredible….

….is not always a compliment.

You don’t need a Brian Williams-like meltdown to lose credibility. The biggest credibility risk for project managers and staff is how they handle time estimates for task duration.

True, they’re fighting human nature: the planning fallacy – that people are naturally optimistic in estimating their own task duration.

One solution is to add staff when the project is late. This happens so often (and is so ineffective) that it generated Brooks Law, summed up in the adage, “Nine women can’t make a baby in one month.”

Our solution is to temper that optimism by introducing deadlines sooner. As important, however, is how we train project managers to gather duration estimates. The worst thing a project manager can say to an activity manager is “Why should it take so long?” PSI teaches managers that it is more important to secure the activity manager’s commitment to the duration estimate than the estimate itself. The commitment is more important.

Otherwise, team members will over-inflate their time estimates anticipating the pushback. We call it the “escalating estimate padding and slashing game.” Trust is the first casualty.

My book describes multiple processes for determining a reasonable time estimate, but there are some quick, additional tips:

• Don’t challenge time estimates that are too long. Challenge the ones that are too short.
• Ask how many working days (not hours) would get the activity done.
• Reassure staff not to worry about the inaccuracy of the time estimates, but to worry about the activities that haven’t been identified yet.

Above all, remember that without the team’s full commitment on the time estimate, the project schedule is simply incredible. And not in a good way.

My hometown basketball team earned an historic honor when the NBA named the Atlanta Hawks’ entire starting five the “Player of the Month” in January for the Eastern Conference.

The accolade, the first given to a team and not a superstar performer, is causing quite a stir and sports managers are exploring more ways to counterbalance ‘superstar syndrome.” Dr. Chester Spell, Ph.D., an Associate Professor of Management at Rutgers University’s Camden campus, has even devised a basketball team chemistry algorithm, including what they call the “ego factor” of the highly paid superstars on the team.

The Hawks’ achievement is great to hear as a fan…. and even better to hear as CEO of PSI. It validates our team-focused strategy, which has created successful results for some 10,000 projects over the years. PSI clients don’t need a mathematical formula to build teamwork – just a properly performed collaborative approach we teach that encourages individual ownership of activities, commitment to the team and commitment to the goal: project success.

We don’t believe in superstars, but superteams – just like the Hawks.

During the first few hours of any Project Success Method(SM) class, I can practically see the thought balloons over the heads of the attendees:

“Why should I spend all this time here when I already know Project Management?”

“I have a ton of work waiting for me! My company is wasting my time.”

“I’ve been a project manager for years and I’m sitting here with people who don’t know the first thing about it.”

Their attitudes remind me of the movie Groundhog Day:  Been there, done that.

However, as we proceed, it’s gratifying to see the thought balloons turn into light bulbs, as people understand the difference the Project Success Method(SM) offers. Attendees from different locations and departments become an effective team working off the same playbook – regardless of how well they know project management.

Nowhere is this more important than large, complex projects involving widely dispersed teams, where the lack of a shared context and little to no ‘face time” can create logjams and bottlenecks.  One PSI client, with a background in construction, insisted that everyone involved in one project, even attorneys and vendors, take the training so that everyone understood how they integrated into the process and how their roles could be a critical path item.

“For highly complex, high-value projects, it is worth it. If a $20 million project goes over by 10 percent, that’s an extra two million dollars in costs.  While there are no guarantees, you have a much better opportunity to avoid that cost by using the Project Success Method,” he said.

For project managers, that means the only kind of deja vu they’ll have is the satisfaction of completing complex projects on time and on budget. Now that’s what I call a happy ending.

Connect with me:

• LinkedIn: http://www.linkedin.com/in/clintpadgett
• Twitter: @clintpadgett

Clint Padgett is the president and CEO of PSI. Since joining the firm in 1994, he has provided consulting, training, and account management to clients in a wide range of industries. His project experience covers many traditional and special applications, including: product development, equipment installation/startup, facility construction/moves, marketing, software/hardware system implementation, and international sporting events. He is a graduate of the Georgia Institute of Technology with a bachelor’s degree in electrical engineering. He also holds a master’s degree in business administration from the Fuqua School of Business at Duke University. He is associated with the Project Management Institute, the Institute of Electrical and Electronic Engineers, and the Product Development & Management Association, among others. Additionally, Clint is a published author and frequently speaks at conferences on the subject of project management, including the Executive Education program in the Scheller College of Business at the Georgia Institute of Technology, where he is an adjunct professor.

One theme from the recent Consumer Electronics Show is the growing acceptance of automation and robotics, promising increased efficiencies and better outcomes in a future that is “more digital, less personal.”

Not necessarily.

Research published by the Harvard Business Review  https://hbr.org/2012/04/the-new-science-of-building-great-teams maintains that success lies in more face to face engagement within teams, not less – no hiding behind texting or email.   Further, teams aren’t made by memo but by the soft skills and methodologies applied by a gifted project leader.  This is especially relevant in project management, where staff from different departments work together for a limited time.

I’ve found that providing opportunities to engage the group in teamwork leads to the development of a real team with real ownership – a cornerstone of the Project Success Method (SM).  Participants learn to achieve superior project performance in as little as five days because our Method demands active involvement by attendees in a face-to-face environment as part of the learning experience.    Besides encouraging “ownership” of project tasks, the improved dynamic among team members increases energy and engagement, improved intergroup communication, better results…and maybe creates a few more friendships along the way.

Connect with me:

• LinkedIn: http://www.linkedin.com/in/clintpadgett
• Twitter: @clintpadgett

Clint Padgett is the president and CEO of PSI. Since joining the firm in 1994, he has provided consulting, training, and account management to clients in a wide range of industries. His project experience covers many traditional and special applications, including: product development, equipment installation/startup, facility construction/moves, marketing, software/hardware system implementation, and international sporting events. He is a graduate of the Georgia Institute of Technology with a bachelor’s degree in electrical engineering. He also holds a master’s degree in business administration from the Fuqua School of Business at Duke University. He is associated with the Project Management Institute, the Institute of Electrical and Electronic Engineers, and the Product Development & Management Association, among others. Additionally, Clint is a published author and frequently speaks at conferences on the subject of project management, including the Executive Education program in the Scheller College of Business at the Georgia Institute of Technology, where he is an adjunct professor.