There are ‘teachable moments” but April presents a teachable month. Tax time makes project managers of everyone who files a return.

Most people procrastinate, then scramble for records and spend days with an accountant or tax software. As April 15 approaches, they cross their fingers, file, and hope. They prove PSI’s philosophy: of the three measures of project success – time, budget and quality – the key element to manage properly is time.

 Busy managers have two common solutions, both wrong:

-Count backwards from the deadline

-Let the software handle it

 Both solutions are cages, not structures. Scheduling backwards is inflexible, unrealistic, and suppresses team commitment…and despite “time management software” and its 320 million Google hits, software alone is not the answer – people are.

We developed an add-in for Microsoft Project that puts people in control of their schedules. Our Project Success Toolkit lets users revise an activity’s duration without impacting resource assignments, and vice versa. This creates a more stable schedule because task duration, resource assignments and status do not change without user input.

We can’t help with IRS schedules, but we can train staff on the Project Success Method in just two day’s time – three with the Project Success Toolkit program. That’s a schedule any project manager could appreciate.

During PSI training, there’s one moment when attendees sit up straight and their eyes widen. I can practically hear their hearts race. It’s when we first mention “accountability.”

Properly exercised, however, accountability can be liberating and empowering…and so much more.

This was demonstrated by a young man whose long-range project plan – a year in the making – was a viral hit.

He and his team were fully committed to the project and accountable to each other and to the project’s success. Moreover, he modeled an approach to scheduling project activity I describe in my book as “Try to be Normal.” He realized his effort would take place amid other activities. He didn’t make each step happen in the same place, same time or same way. Whether he did it while brushing his teeth or riding with friends, the priority was doing the activity and being committed to the process.   In fact, it added to his project’s charm and its successful conclusion.

We all knew that accountability was empowering – but who knew it could be romantic as well?

A key to project success is getting everyone on the same page, but is it the right page?

Over time, client prospects have described simple project management missteps with big consequences, such as important training sessions that had to be cancelled because no one had reserved the specially-equipped room.

In that case, their Work Breakdown Structure (WBS) had a common flaw. To save time, they broke tasks down by functional areas (engineering, marketing, production). That encouraged a “silo” approach to planning and executing the project…and there was no silo for “booking the room for training.”

In our materials and training, we stress the cross-functional nature of projects and offer guidelines on WBS categories (project deliverables vs. project phases), special WBS cases, and how to determine the appropriate level of detail and duration. (It’s less time than you’d think.)

Sometimes prospects share their concern that the Project Success Method ‘takes too much time.” If only I could put them in touch with the project manager who had to reschedule the trainer, contact the attendees to cancel their flights, and explain all the cancellation charges to management!

The newest buzzword for enterprises today is “attack dwell time.”

That’s what cybersecurity professionals call how long a hacker is in an enterprise before detection.   The median duration is 209 days. In two-thirds of the cases, enterprises are unaware until the FBI or another agency alerts them.

What a wake up call.

The Internet of Things (IoT) offers Interconnected, cloud-enabled technologies that give products, operations and equipment features and advantages previously unimagined – and exposes enterprises to infiltration in ways equally unimagined. A report from PriceWaterhouseCoopers details the risks and the stakes (the US Director of National Intelligence ranked cybercrime as the top national security threat, higher than terrorism, espionage, and weapons of mass destruction).

The report also offers guidelines from the National Institute of Standards and Technology (NIST) Cybersecurity Framework that should be in every project manager’s toolbox. So should a training solution that gets everyone on the same page, filtering in security in chartering, planning, control and updates….because no matter what our jobs are, we’re now all virtual locksmiths, too.

This year society reached a game-changing milestone.

In 2015, millennials (ages 18 – 34) will be the nation’s largest living generation. They use a different playbook (There’s actually a quiz.).

The generational clash is most evident in the workplace, where recruiters note the exodus of talent. The stakes are high (between $15,000 and $25,000 for each replacement). Are project managers (with neither hiring nor salary authority for team members) vulnerable to millennial staff turnover?

Not necessarily. Some of the qualities millennials value are:

-The opportunity to be part of a team

-Challenges and opportunities for career growth

-Guidance and support available when needed.

The Project Success MethodÒ incorporates these factors. It is a fast, cost-effective way for millennials to learn how to get things done, while instilling workplace values and techniques that will benefit them and their employers long-term.

Compared to that, who cares if they never heard of an answering machine?

Connect with me:

• LinkedIn: http://www.linkedin.com/in/clintpadgett
• Twitter: @clintpadgett

Clint Padgett is the president and CEO of PSI. Since joining the firm in 1994, he has provided consulting, training, and account management to clients in a wide range of industries. His project experience covers many traditional and special applications, including: product development, equipment installation/startup, facility construction/moves, marketing, software/hardware system implementation, and international sporting events. He is a graduate of the Georgia Institute of Technology with a bachelor’s degree in electrical engineering. He also holds a master’s degree in business administration from the Fuqua School of Business at Duke University. He is associated with the Project Management Institute, the Institute of Electrical and Electronic Engineers, and the Product Development & Management Association, among others. Additionally, Clint is a published author and frequently speaks at conferences on the subject of project management, including the Executive Education program in the Scheller College of Business at the Georgia Institute of Technology, where he is an adjunct professor.

Leaders like Bill Gates worry that Artificial Intelligence will create havoc. Even now, ethicists grapple with the unintended consequences of automated programs – like illegal activity.

The fascination with AI is part popular culture and part business savvy. It’s tempting (in cost and time savings) to automate – to remove or limit the human element and personal interaction.

It’s a false economy.

Several studies prove that nothing beats face to face meetings for transparency, trust, cohesion, and persuasiveness. Leaders of in-person meetings obtain better information. They pick up on cues by individuals and ‘read the room” as a whole to get subtext that no software or AI program can detect.

More important, periodic, in-person meetings of team members makes sure the Worry CurveÒ is shifted. Teams reinforce mutual accountability and support each member.   As they continue to meet and solve problems, their commitment to the project, to each other and to their own role grows in a way no software can duplicate. It’s a lot more satisfying than monitoring via Skype or filling in boxes in a software program.

And of course, with face to face meetings with real people, you can rest assured some AI software isn’t blowing the project budget playing internet poker or doing insider trading.

At the start of most ventures, problems seem far away; future challenges seem manageable. It’s “the Honeymoon Period” – the most enjoyable and durable part of a personal relationship; in business, less so…

…and it’s the biggest obstacle to project management success.

My book, the Project Success Method, reveals that during a project’s “Honeymoon Period,” everyone thinks there’s plenty of time, and the project scope and complexity itself is underestimated. PSI calls this “Uninformed Optimism.”

About halfway through the project, the team begins to sense that things are not going very well. Poor planning, lack of focus, and ineffective controls lead to a sense of foreboding. Worries increase. Teams fragment, quality suffers, and budgets explode before the deadline is reached.

Our approach not only accepts that there’s an expiration date for the Honeymoon Period – we move it up.

With our Shifting the Worry Curve^® method, we offer some common sense steps at the outset:

-the team meets face to face to develop a project plan

-individual team members commit to specific activities

-team members meet regularly (every two weeks) to report their status and solve problems

Clients have told me how their teams appreciate not facing a Mount Everest of problems towards the end of a project. By avoiding the Honeymoon Period, team members remain engaged and committed to their projects because they have successfully managed the most critical dimension of project performance: Time.

It’s not happier ever after, but it’s close.

That’s Incredible….

….is not always a compliment.

You don’t need a Brian Williams-like meltdown to lose credibility. The biggest credibility risk for project managers and staff is how they handle time estimates for task duration.

True, they’re fighting human nature: the planning fallacy – that people are naturally optimistic in estimating their own task duration.

One solution is to add staff when the project is late. This happens so often (and is so ineffective) that it generated Brooks Law, summed up in the adage, “Nine women can’t make a baby in one month.”

Our solution is to temper that optimism by introducing deadlines sooner. As important, however, is how we train project managers to gather duration estimates. The worst thing a project manager can say to an activity manager is “Why should it take so long?” PSI teaches managers that it is more important to secure the activity manager’s commitment to the duration estimate than the estimate itself. The commitment is more important.

Otherwise, team members will over-inflate their time estimates anticipating the pushback. We call it the “escalating estimate padding and slashing game.” Trust is the first casualty.

My book describes multiple processes for determining a reasonable time estimate, but there are some quick, additional tips:

• Don’t challenge time estimates that are too long. Challenge the ones that are too short.
• Ask how many working days (not hours) would get the activity done.
• Reassure staff not to worry about the inaccuracy of the time estimates, but to worry about the activities that haven’t been identified yet.

Above all, remember that without the team’s full commitment on the time estimate, the project schedule is simply incredible. And not in a good way.

A recent Wall Street Journal article described a photo of a war scene as “grizzly.”  Another article said a politician was “unphased” by protests.

This happens so often there’s a word for it.  “The Cupertino Effect” is over-reliance on spell-checker software that produces mistakes.  In college, the worst outcome is a C+, but the stakes are higher in project management.  I’ve seen the poor techniques created by dependency on project management software:

-insufficient collaboration

-gaps in scheduling

-disengaged staff hiding behind software and email

It lets staff avoid accountability and ownership of their tasks.

PSI insists our clients put everyone in the room for the first planning session, because software doesn’t lead projects, people do.  Despite initial pushback, our clients uniformly say the conversations, commitment and ownership is incomparable.  The Project Success Method^(SM) doesn’t let people hide; it harnesses the power of collaboration.

Once people get out from behind their screens and engage, they develop ownership, accountability, and true teamwork in a process that is collaborative, actionable and that everyone believes in.  Software alone can’t do that; the human element makes the difference.

…Or else you’ll have people scanning a photograph wondering where the bear is.

Connect with me:

• LinkedIn: http://www.linkedin.com/in/clintpadgett
• Twitter: @clintpadgett

Clint Padgett is the president and CEO of PSI. Since joining the firm in 1994, he has provided consulting, training, and account management to clients in a wide range of industries. His project experience covers many traditional and special applications, including: product development, equipment installation/startup, facility construction/moves, marketing, software/hardware system implementation, and international sporting events. He is a graduate of the Georgia Institute of Technology with a bachelor’s degree in electrical engineering. He also holds a master’s degree in business administration from the Fuqua School of Business at Duke University. He is associated with the Project Management Institute, the Institute of Electrical and Electronic Engineers, and the Product Development & Management Association, among others. Additionally, Clint is a published author and frequently speaks at conferences on the subject of project management, including the Executive Education program in the Scheller College of Business at the Georgia Institute of Technology, where he is an adjunct professor.

My hometown basketball team earned an historic honor when the NBA named the Atlanta Hawks’ entire starting five the “Player of the Month” in January for the Eastern Conference.

The accolade, the first given to a team and not a superstar performer, is causing quite a stir and sports managers are exploring more ways to counterbalance ‘superstar syndrome.” Dr. Chester Spell, Ph.D., an Associate Professor of Management at Rutgers University’s Camden campus, has even devised a basketball team chemistry algorithm, including what they call the “ego factor” of the highly paid superstars on the team.

The Hawks’ achievement is great to hear as a fan…. and even better to hear as CEO of PSI. It validates our team-focused strategy, which has created successful results for some 10,000 projects over the years. PSI clients don’t need a mathematical formula to build teamwork – just a properly performed collaborative approach we teach that encourages individual ownership of activities, commitment to the team and commitment to the goal: project success.

We don’t believe in superstars, but superteams – just like the Hawks.