That’s Incredible….

….is not always a compliment.

You don’t need a Brian Williams-like meltdown to lose credibility. The biggest credibility risk for project managers and staff is how they handle time estimates for task duration.

True, they’re fighting human nature: the planning fallacy – that people are naturally optimistic in estimating their own task duration.

One solution is to add staff when the project is late. This happens so often (and is so ineffective) that it generated Brooks Law, summed up in the adage, “Nine women can’t make a baby in one month.”

Our solution is to temper that optimism by introducing deadlines sooner. As important, however, is how we train project managers to gather duration estimates. The worst thing a project manager can say to an activity manager is “Why should it take so long?” PSI teaches managers that it is more important to secure the activity manager’s commitment to the duration estimate than the estimate itself. The commitment is more important.

Otherwise, team members will over-inflate their time estimates anticipating the pushback. We call it the “escalating estimate padding and slashing game.” Trust is the first casualty.

My book describes multiple processes for determining a reasonable time estimate, but there are some quick, additional tips:

• Don’t challenge time estimates that are too long. Challenge the ones that are too short.
• Ask how many working days (not hours) would get the activity done.
• Reassure staff not to worry about the inaccuracy of the time estimates, but to worry about the activities that haven’t been identified yet.

Above all, remember that without the team’s full commitment on the time estimate, the project schedule is simply incredible. And not in a good way.

A recent Wall Street Journal article described a photo of a war scene as “grizzly.”  Another article said a politician was “unphased” by protests.

This happens so often there’s a word for it.  “The Cupertino Effect” is over-reliance on spell-checker software that produces mistakes.  In college, the worst outcome is a C+, but the stakes are higher in project management.  I’ve seen the poor techniques created by dependency on project management software:

-insufficient collaboration

-gaps in scheduling

-disengaged staff hiding behind software and email

It lets staff avoid accountability and ownership of their tasks.

PSI insists our clients put everyone in the room for the first planning session, because software doesn’t lead projects, people do.  Despite initial pushback, our clients uniformly say the conversations, commitment and ownership is incomparable.  The Project Success Method^(SM) doesn’t let people hide; it harnesses the power of collaboration.

Once people get out from behind their screens and engage, they develop ownership, accountability, and true teamwork in a process that is collaborative, actionable and that everyone believes in.  Software alone can’t do that; the human element makes the difference.

…Or else you’ll have people scanning a photograph wondering where the bear is.

Connect with me:

• LinkedIn: http://www.linkedin.com/in/clintpadgett
• Twitter: @clintpadgett

Clint Padgett is the president and CEO of PSI. Since joining the firm in 1994, he has provided consulting, training, and account management to clients in a wide range of industries. His project experience covers many traditional and special applications, including: product development, equipment installation/startup, facility construction/moves, marketing, software/hardware system implementation, and international sporting events. He is a graduate of the Georgia Institute of Technology with a bachelor’s degree in electrical engineering. He also holds a master’s degree in business administration from the Fuqua School of Business at Duke University. He is associated with the Project Management Institute, the Institute of Electrical and Electronic Engineers, and the Product Development & Management Association, among others. Additionally, Clint is a published author and frequently speaks at conferences on the subject of project management, including the Executive Education program in the Scheller College of Business at the Georgia Institute of Technology, where he is an adjunct professor.

My hometown basketball team earned an historic honor when the NBA named the Atlanta Hawks’ entire starting five the “Player of the Month” in January for the Eastern Conference.

The accolade, the first given to a team and not a superstar performer, is causing quite a stir and sports managers are exploring more ways to counterbalance ‘superstar syndrome.” Dr. Chester Spell, Ph.D., an Associate Professor of Management at Rutgers University’s Camden campus, has even devised a basketball team chemistry algorithm, including what they call the “ego factor” of the highly paid superstars on the team.

The Hawks’ achievement is great to hear as a fan…. and even better to hear as CEO of PSI. It validates our team-focused strategy, which has created successful results for some 10,000 projects over the years. PSI clients don’t need a mathematical formula to build teamwork – just a properly performed collaborative approach we teach that encourages individual ownership of activities, commitment to the team and commitment to the goal: project success.

We don’t believe in superstars, but superteams – just like the Hawks.

One theme from the recent Consumer Electronics Show is the growing acceptance of automation and robotics, promising increased efficiencies and better outcomes in a future that is “more digital, less personal.”

Not necessarily.

Research published by the Harvard Business Review  https://hbr.org/2012/04/the-new-science-of-building-great-teams maintains that success lies in more face to face engagement within teams, not less – no hiding behind texting or email.   Further, teams aren’t made by memo but by the soft skills and methodologies applied by a gifted project leader.  This is especially relevant in project management, where staff from different departments work together for a limited time.

I’ve found that providing opportunities to engage the group in teamwork leads to the development of a real team with real ownership – a cornerstone of the Project Success Method (SM).  Participants learn to achieve superior project performance in as little as five days because our Method demands active involvement by attendees in a face-to-face environment as part of the learning experience.    Besides encouraging “ownership” of project tasks, the improved dynamic among team members increases energy and engagement, improved intergroup communication, better results…and maybe creates a few more friendships along the way.

Connect with me:

• LinkedIn: http://www.linkedin.com/in/clintpadgett
• Twitter: @clintpadgett

Clint Padgett is the president and CEO of PSI. Since joining the firm in 1994, he has provided consulting, training, and account management to clients in a wide range of industries. His project experience covers many traditional and special applications, including: product development, equipment installation/startup, facility construction/moves, marketing, software/hardware system implementation, and international sporting events. He is a graduate of the Georgia Institute of Technology with a bachelor’s degree in electrical engineering. He also holds a master’s degree in business administration from the Fuqua School of Business at Duke University. He is associated with the Project Management Institute, the Institute of Electrical and Electronic Engineers, and the Product Development & Management Association, among others. Additionally, Clint is a published author and frequently speaks at conferences on the subject of project management, including the Executive Education program in the Scheller College of Business at the Georgia Institute of Technology, where he is an adjunct professor.